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Claims Management Service

We believe that the part of the HR function is similar to that of a strategic partner.

Hvantage recognizes that claims handling is of supreme importance to our clients and we place the highest emphasis on the claims service we provide. Our philosophy is to act as your advocate throughout, and through expertise, dedication, and perseverance, achieve favorable claim resolutions whilst minimizing disputes and contention often associated with complex claims.

The insurance industry is undergoing a major transformation partly due to disruptions brought in by new technology, changing customer behavior and demographics, and new distribution models. In addition, insurers are grappling with economic uncertainty, low-interest rates, global climate catastrophes, and rigid local and global regulations. Insurance companies eventually must focus on reducing cost structures, embedding big data analytics and technology for better customer insights, and improved business outcomes. Hence, effective claims handling becomes imperative to maintain healthy operating and loss ratios.

Why Outsource Claim Management Processing?

  • With market deregulation and escalation in risk because of natural disaster and terrorism looming large, the insurance industry is facing a lot of cost pressure. Any industry with an immediate need for cost-cutting is an ideal contender for offshoring.
  • If your organization must manage large volumes of insurance claims administration, outsourcing this task will be cost-efficient. Outsourcing insurance claims management provides immediate cost reduction.

To improve the efficiencies of their processes for the administration of claims, more and more leaders in the insurance industry are turning towards outsourcing. The benefits that can avail through outsourcing of insurance claims processing include the following:

  • Fraudulent claims management
  • Greater customer satisfaction
  • Customer service of high quality despite business volume fluctuation
  • Greater accuracy in settlement of claims
  • Reduction in operations cost
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