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Backend Support

The exclusive Backend Support Services offered by us is reliable support.

Our enterprise has an experience of working in a wide variety with the end-to-end eCommerce services team by providing online retail solutions for more than a decade now. We understand your business by carefully analyzing your target audience as well as their online behavior, by providing custom eCommerce services to specifically address the needs of your customer and thus increasing the profit for you.

Back Office System

We,3 at Hvantage, offer affordable and reliable ECommerce back office support services for online businesses and E-Commerce retailers. Our professional eCommerce back-office support team best handles the exhausting day to day task of order processing, inventory management, managing customers' emails, and inquiry calls.

We offer you customized solutions for everything right from store management to inventory support to phone and chat support. Our ECommerce back office support services are custom designed for your needs and ensure high conversion to an equally high retention rate. We put in all our efforts to make sure that a visitor does not leave your website unsatisfied.

Virtual Assistant for Online Store Maintenance and Support Services

Our E-Commerce Virtual Assistants at Hvantage have vast experience and proven track record in offering dependable E-Commerce support. We help you take care of every minute aspect through our online store management services of E-Commerce store management ensuring that you do not have to bother about any non-core business activity.

Our comprehensive set of E-Commerce Back Office support related tasks include:

  • Complete order processing, order entry and order tracking services
  • Accounting/bookkeeping transaction support
  • Inventory support and management
  • Up-selling and cross-selling
  • Customer Support Services including email, phone and chat support
  • Confirming the availability or in-stock status of an item for purchase
  • Responding to questions on your store's return policy
  • Handling product queries and offering support and solutions
  • Answering back inquiries related to shipping and arrival time
  • Sending inbound/outbound emails
  • Outbound calling
  • Taking customer feedback and conducting surveys
  • E-Commerce Accounting and Bookkeeping Services

We understand the distinctive array of accounting, tax and financial needs of online businesses, often dealing with challenges of high transaction volumes. Through our E-Commerce Accounting and Bookkeeping Services, we can help you with your account reconciliation, ledger maintenance, payable and receivable account management, payroll processing, and preparation of financial statements.

E-Commerce Content Support

If you are planning to add a new product or withdrawing some from your prevailing line of products, our ECommerce Catalog management virtual assistants would support you with this. We can come up with well-researched product info and details, and write an original and compelling product description.

We will also add call-to-action statements, significant links, and can also help in incorporating and managing promotions and campaigns on your product page. Once the products are placed under relevant categories and subcategories, we also ensure that the product descriptions or product feeds are SEO friendly engaging both human shoppers and search engines.

E-Commerce Inventory Support Services

Similar to any store, your online store also requires a well-maintained inventory. Our back-office support team enables you to manage inventory across your own inventory, warehouse locations, drop shipper or manufacturers' stock sheet and other distribution points. We take the stock update on a daily or weekly basis depending on your business model. Our inventory support services can help you better manage, regulate and estimate your inventory needs. It also helps our clients list down the Expected Time Arrival (ETA) for items that are out of stock.

As a retailer, letting go of last-minute queries or information requests about exchange or on return policy – unanswered, could turn out to be unfavorable for your business. Our customer support professionals can help you with phone and live chat responses to your online customers, replying to your customer emails and tracking your customer satisfaction scores. This not only helps you to bring down the shopping cart abandonment ratio but also earns better sales conversion and reinforces a positive brand image.

Digital Marketing
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Satisfied Clients
Successful Projects

We love to work with the challenges

With all the latest web technologies, we at Hvantage utilize the highly qualified available resources to their fullest to give you the best solution. We globally work to build the classy and unique web app design. You just bring any idea to us and we will make it live.

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Mobile App Development Services in Hong Kong

Hire World-Class Developers
for Your Project

You can hire a single developer or any number of dedicated developers from our pool of 65+ expert coders. We have 3 unique hiring models designed according to your precise needs on the basis of time. These models are available part-time, full time, or on an hourly basis. Those who wish to hire our developers for their world-class business project can choose any of the three options according to his needs and preferences.

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