AI Conversational Assistant

Conversational AI refers to the use of messaging apps, speech-based assistants and chatbots to automate communication and create personalized customer experiences at scale.

Problem Statement

Any food ordering & delivery system needs to maintain a large number of inquiries. We observed that among all the inquiries, more than 75% of inquiries were via calls and therefore engagement of the customer service staff for the same was high, which was preventing them from investing their time in more productive areas for the business. By understanding the need for an hour, Hvantage developed an intelligent system called “AI Conversational Assistant” to make the food delivery business more independent and transparent by reducing human involvement.

Our Solution

In the ever-changing Food Ordering & Delivery Market, the AI Conversational Assistant provides the customers with a choice to order food in a more personal & interactive way. The assistant using Natural Language Processing (NLP), establishes a voice also as text conversations sort of a real human being and thus has proved to possess a high return on investment (ROI). The Assistant has the potential to deliver all the business requirements that the food delivery agency/business wants to supply to its customers. Hvanatge Gives teh best.

Project Info

Area	-	NLP, AI
Language	-	Python 3.x
Business Area	-	Food Delivery and Ordering
Framework	-	Flask
Libraries	-	flask, JSON, urllib
Third-Party NLP service	-	Google DialogFlow
Cloud Infrastructure & Services	-	Heroku

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